Every job depends on communication, whether with customers, suppliers or co-workers. Poor communication leads to a stressful working environment and decreased productivity. Companies invest time and resources into improving communication, yet sometimes little seems to change. That is because the first step is to identify the type of communication problem, and then to devise an action plan, or else you risk wasting resources trying to solve the wrong problem. You need to identify whether the issues are systemic, organizational, interpersonal or personal.